I have complained to USAA a number of times about their lack of prompt reliable text or email alerts when using my Visa card (have never received a reply to two wriiten letters). Two days after I use my card I get an email alert. How does this help eliminate fraud? When using my other cards (AMEX, CHASE, Credit Union) I get text/email alerts the second my card is used. I know immediately where, when and for how much my card transaction was processed. So USAA is still in the 19th century. They could at least provide an explanation to a customer's written concerns about fraud protection. I plan to eventually cancel my Visa card because of this.
@JAMNAP, Thank you for sharing your concerns with us. I apologize that this is a cause of frustration. We do take the security of your card seriously and I would like to share your concerns with the appropriate team. It is our hope that sharing your concerns will ultimately address the situation. Thank you. ~Suzy