USAA went with Victory Capital...I guess they were the lowest bidder.  I was on hold for 2 days and when I finally got someone on the phone.......he had no visibily to my account???  WOW, when I can get someone on the phone who can see my money, I'm out!  Terrible choice USAA....bad on you for choosing the cheapest route to save your inabilty to manage investments...which is why you went to VC!   


@Shawack, I regret to hear about your experience. Your concerns are being routed to the appropriate team for further review. Thank you. - Rhonda