Wow - Just received a text message that my USAA credit card would be credited money due a dispute. Since I have not activated my card in quite some time (2 to 3 years) and thinking that the text was a scam, I logged onto the USAA website and yes there is a document stating that I would be receiving a large credit due to a dispute. The USAA representative that I talked to was absolutely clueless. I had to read the letter to him. That being said, the USAA credit card is not a good credit card so I closed the account.
Just another example of how USAA has lost focus. I left USAA car insurance more than 3 years ago after 40 years with USAA for a substantial savings. I enjoy my yearly policies that haven't increased since I left USAA. I have come to the conclusion that USAA is too far gone to revert back to the company it once was.
