@HateUS@@, I regret to hear about your dissatisfaction with your claim and your ATM cards. We never want you to feel frustrated or unsatisfied. I asked a business specialist to research your concerns further along with following up with you. They will be contacting you within 2 to 3 business days. Thanks ~ Robert.
UPDATE: It has been three weeks and I have recieved two calls from the claims area and radio silence from the bank. The claims people were nice but said nothing and promised to follow up with the actions they are taking. I haven't heard from them since. My only request was tell me why this happend and what steps you are going to take to ensure that it does not happen again. I guess it went into the 'too hard to do bucket'...
Like I said don't hold your breath. I have identified other banks and insurance companies and am about 2 weeks from finalizing and leaving this place behind for good. I'll send another update if there is ever resolution, but again I would keep the cork in the champagne.