May God forgive me but I will NEVER refer another veteran to this bank again. Ever! I will tell the whole country how they destroyed my credit.
Please sign-in to reply


Well stated. TY.

Succinctly stated but completely correct! You needn't ask for God's forgiveness: you are doing people a favor by not/never  recommending USAA! I'm a 37 year "member," and there was a time USAA was honest and helpful and all in all a true 5-star organization, now when you deal with them it's like taking your car to the only mechanic in town who's known to be crooked and you have to constnatly watch him. I don't know if USAA simply began putting profit before members or their main interest has become political activism, but they are truly awful now and I regret bringing people to USAA in prior years.

Agree 100%. As 45 year member long for the OLD USAA. Used to have Banking and investments with USAA, but moved them  all because of stupid changes. Now USAA redoes their billing system that uses 3 times the paper and provides 10% of the information. Additionally, billing errors are manifest. Why does USAA say total premium for an auto policy is due, but bills are based on accrual accounting? Is USAA trying to force members out? If so you are very close to succeeding.

@Frustrated in DC, I noticed the recent billing changes as well for my auto and homeowners premium renewal. The only real benefit was being able to split up the payments. Can't even see any kind of billing statement on their "my documents" page. Seems they don't offer that option now if go to their website to pay. It has the full payment balance and short due date. If that's the case, they should at least notify their members. Often times the policies don't even take effect for another 1.5-2 months. So you you get to pay their over-inflated rates (with sub-par coverage) and you have to pay quickly or you might get dropped like a hot potato.

USAA CSR: No need to up channel my comment. I've read the same canned responses and do care to see another one. Thx.

USAA is not the company it used to be.  What has been intentionally done to USAA s a disgrace.

Exactly what has USAA done to upset you? I want to know what to look out for. I have never had a problem with USAA. I have to stay alert now I'm seeing all these complaints!

This is very troubling to read, @Frustrated in DC. We definitely wouldn't want any member to feel this way. Please, bear with me as I engage the appropriate area for further review and support on this. ~ Steven

Your are correct.  USAA is awful now.  What has been intentionally done to USAA is a disgrace.

USAA is awful. It was great 20 years ago.

You're right. The customer service used to be exceptional and now I can't tell the difference between USAA and Bank of America. I guess its just the bottom line. Time to move over to another bank.

Hello @User1234.6

I have received your additional post regarding your banking concern and sent you a reply. I appreciate the opportunity to have your concerns reviewed by the appropriate area. Please review the response to your banking post. 

~ Lori C

@moneymama, This is concerning to hear. I was able to locate your USAA profile and will forward it to the appropriate area for further review. - Ben