Succinctly stated but completely correct! You needn't ask for God's forgiveness: you are doing people a favor by not/never recommending USAA! I'm a 37 year "member," and there was a time USAA was honest and helpful and all in all a true 5-star organization, now when you deal with them it's like taking your car to the only mechanic in town who's known to be crooked and you have to constnatly watch him. I don't know if USAA simply began putting profit before members or their main interest has become political activism, but they are truly awful now and I regret bringing people to USAA in prior years.
Agree 100%. As 45 year member long for the OLD USAA. Used to have Banking and investments with USAA, but moved them all because of stupid changes. Now USAA redoes their billing system that uses 3 times the paper and provides 10% of the information. Additionally, billing errors are manifest. Why does USAA say total premium for an auto policy is due, but bills are based on accrual accounting? Is USAA trying to force members out? If so you are very close to succeeding.
This is very troubling to read, @Frustrated in DC. We definitely wouldn't want any member to feel this way. Please, bear with me as I engage the appropriate area for further review and support on this. ~ Steven
You're right. The customer service used to be exceptional and now I can't tell the difference between USAA and Bank of America. I guess its just the bottom line. Time to move over to another bank.
I have received your additional post regarding your banking concern and sent you a reply. I appreciate the opportunity to have your concerns reviewed by the appropriate area. Please review the response to your banking post.
~ Lori C