I would like to offer up suggestions that I would like to be sent to the product team that you have at USAA for consideration.
1. Please consider upping credit card rewards to a flat 2% rewards rate. Citi and Fidelity already do this and I believe it is something that USAA can easily do with the 1.5% Visa card.
2. Increase savings interest rates to something more respectable or at least tier it to reward further deposits and help members with their savings.
3. Reward bundling of products, so if a member has insurance, credit cards, checking, savings, etc....give them something for it. That limitless card was a great idea and should have remained. It was the perfect benefit for members and I wish I had the opportunity to receive it.
In short, do what you say you were going to do upon the sale of the investment arms, which is invest back into the membership with better products and services, since then all I have seen is a stripping away of services, tools and products and would like to see evidence of what you were speaking of when you introduced the sales to Victory and Schwab.
Thanks for your time.
@jimmyb84, thank you so much for your feedback. I can certainly understand how these additional benefits could help. We do offer potential savings if a member has insurance and banking products, but I'm happy to pass along the points you've brought up here to the appropriate teams. Thank you. ~Holland
Respectfully I have never seen evidence of that and at one point I carried all USAA products, including investments when you had them and it didn't make any difference to my insurance or deposit rates at all.
Good to hear from you friend! I do realize it myself. Only product I have left is banking, due to ability to forecase future transactions is the checking product. I have Geico for insurance, Vanguard for investments, Citi and Fidelity rewards cards for credit, as I have a cash management account there, along with an HSA. Figured out a long time ago that unfortunately that option to have all in one place meant sacrificing the best of each.....hope you're doing well.