Wow, just wow. After almost 35 years as a USAA customer, to find they are no longer willing to explore options to help a member meet financial objectives and investment success is truly and deeply disappointing. USAA's decision to severely limit personal loan amounts should have been communicated much more openly and through more ways than posting on a website since mobile app usage is so common.  

Other banks, credit card companies, and financial institutions have had policies that were confounding, unreasonable, not open to discussion, and based on making money for corporate profit and I was always relieved that USAA cared about members first. To find that USAA Banking is becoming more like all those other entities is so demoralizing. Don't really have any choice at this point except to start the search for another bank, hoping there is one out there that can treat customers as individuals and be open towards working to a mutually beneficial solution.


BeeBee3 - This is very concerning to hear and not how we want any member to feel. I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. - Jason