USAA Monthly Credit Report Inquiries

[gsutiger]

I contacted USAA multiple times regarding my inquiry and have yet to receive a response. I have also researched and reached out to other providers regarding my inquiry.  Many are stumped which leads me to believe there may be an issue here.

I pulled my credit reports and it was discovered that two USAA departments currently make separate monthly soft inquiries on my credit report to the credit agencies.  The inquires show up on my reports as monthly hits.  I asked the credit agencies and of course, they said to ask USAA.  I have sent USAA screenshots of a credit report as verification as to these transactions.

USAA representatives I spoke to have no clue why this is happening.  When a couple of the representatives brought it to their supervisors, I was left with, someone will contact you. Nothing in writing, no follow-up, no nothing.  This makes no sense for USAA to conduct monthly soft inquiries and from TWO SEPERATE USAA departments.  

I don't believe USAA is allowed to put an inquiry on my credit unless I have authorized it, especially if I have opted out of inquiries. I also asked nicely for USAA to please have the inquiries stopped unless they can document appropriately the reason for monthly soft inquiries from multiple USAA departments.

[USAA Social Service]

Hello @gsutiger, I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah 

[Reid Fitzsimons]

Yesterday I had what, for USAA, is a favorable experience. A transaction over the phone that I was assured would only take minutes consumed a mere hour, three different representatives (only one of whom had any clue as to what they were talking about), and one phone disconnect after 25 minutes, so I had to start from scratch with another pleasant but ignorant rep. It seems USAA is so busy telling us we're all racists and fighting "racial injustice" by supporting the elite BLM organization, they forgot they're actually a bank. In my experience with the "new" USAA (I've been a member for 37 years) don't hold your breath waiting for them to get back to you.

[USAF_Ret · Accepted solution]

Three years ago, USAA initiated some suspicious activity on my credit report as well. The only reason why I knew about was because, Equifax notified me by email. USAA changed my report and when I inquired about it, they told me they didn't do anything, and to submit a form to dispute it. How can you say you didn't do anything, and then tell me to submit a form with proof? Went through their gauntlet and when everything was said and done--I was told (in their standard written response) that everything was correct. That's how USAA gets members off their backs today. Well you no what? I quickly returned the favor by closing every banking/investment product I had with them since the 1980s. They now seem to treat member's financial well-being in a nonchalant manner. Proof is in the number of concerns posted on this website and many others, and the standard playbook responses to many of those concerns. You can also Google "USAA fines" for the rest. I have to say that USAA was great back in the 80s, because they strictly focused on banking and their members. They weren't preoccupied with TV advertising and telling the world how great they are.

[gsutiger]

Yes, I am noticing the increase in fines being levied on USAA as well.  The vague answers are what is concerning.  No one ever has an answer for something that should be in the representative's FAQ.  My other banks do not make monthly inquiries from multiple departments which is why this is a bit more concerning.