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Typical usaa poor customer service. Personally, I would look to move investments from usaa. That's what I'm doing.
I'm moving all of my finances to Schwab. I get 4 times the interest on savings, 3.7 times the interest on checking and am linked to a Schwab investor account only paying $4.95 per trade. No minimums, no daily balance, no ATM fees. That's what I'm doing.