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Sly515, USAA strives to provide the best banking services for our members. This includes outstanding and user friendly services for USAA.com and our mobile app. Many things that you can get done in a bank lobby can be done online and over the phone. By making online banking easy, we are able to save our members money and pass that savings on to our members. We understand that some members to prefer a lobby to walk into, and encourage our members to reach out to us so we may answer any questions you may have. We do appreciate your feedback and I have shared it with the appropriate team. If there is anything else we can help with please let us know. - Janay
R. Scott Maynard - Your membership is important to us and this is not the experience we strive to provide. Are there any concerns we can address for you? Please provide a summary of your concerns and we will be happy to reach out to you. Thank you - Tricia