@Paladin-6, I understand finding the right banking institution is extremely important to you. Thank you for taking the time to provide your feedback. I will have this submitted on your behalf. If you have specific questions that we can help with, please let us know! ~ Sam
Paladin-6, Don't feel bad about it. USAA makes certain choices to benefit its business model (noticed I didn't say member?) and that's ok, but it shouldn't any of us from making changes that benefit us--the member--even if it means terminating a long time relationship. Like you--I have called USAA home for the past 33+yrs (had many of their products) but that relationship (with my entire family) ended in 2017. Every aspect of their credit card program stopped being benficial (i.e., problems using them overseas, delay in posting pending transactions, fruad prevention, etc). I'm not going to bore with the other banking disappointments, because you've already highlighted them. I closed all my banking products and went to NFCU (40+yrs with them), investments to Vanguard/Schwab. Only produt remaining is auto/homeowners insurance. We'll see what happens in the next two months--with renewal--maybe. My homeowners premium went up when I called in to update the age of my roof (replaced last year). My cars range between 12-18yrs old. If I do move on with my insurance--I probably won't come back to the community page. Good luck.
Hello @USAF_Ret. Thank you for sharing your feedback with us. I am certainly concerned to read about the premium side of things with the auto & home insurance policies. We are always happy to review these for potential savings opportunities which may be available to you. Please, connect with us via chat on USAA.com or by dialing 800-531-722. to get started. Thank you for sharing this with us.