Seriously, time to give USAA an Undesireable Discharge.  

 

Their recent survey about members' financial status was in and of itself absurd and intrusive, but now they have negligently misinterpreted the results of individual answers and are threatening account closure unless one releases tax / income documentation.

 

Apparently reading comprehension and simple math is an issue at USAA and they believe net worth is equal to income.  If you own a home that you bought for, as an example, $100,000 and it is now worth 3 times that after many years, they think it means you have $300,000 annual income.  Then, they demand tax documentation to show that income or they threaten to close your accounts within two weeks.

 

It's time to jump ship and warn others, too, before they also get abused by USAA's new policies.  

 

 

5 REPLIES

@FullBird, your concerns regarding the information gathered are important to us. Your concerns will be forwarded to the appropriate team for further review. Thank you. - Rhonda 

Your reply is not at all useful.  It's the same reply you give every member who is experiencing problems and there is never any real follow-up, much less successful resolution.

USAA remains in full threat mode. Now that USAA has paid off millions to settle law suits and banking charges for deep managment failures ; the party is on. Promotions and huge pay raises flow. All the while customer concerns clearly are off the chart and soaring. Of course the "party" is being funded by the enormous sell off of "members" personal data and private investments to fuel the fun. The abuse of USAAs customer base is a classic example of killing the goose that layed the golden egg. I regret that USAA fellow friends and assoiciates have, and continue to be subjected to such painful pummel.

Hello @pinetree, I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah 

Fullbird,
Sue. File complaint with the Conptroller of Currency. I have watched them violate settlements with Consumer Financial Protection Bureau. They just put a hold on my paycheck and ruined Thanksgiving for a veteran family. They refuse to help. It's time to call out USAA for the LIE that they have Veterans backs. Time for the TRUTH to be known.