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Contributor

I HAVE A NEW DEBIT CARD BUT I FORGOT MY PIN #, HOW DO I GET A NEW PIN ?    DOBO

5 REPLIES

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DOBO,

You may contact a USAA representative regarding this matter at 1-800-531-8722. 

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So, how do I go about verifying my PIN without locking out my account?

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Step 1: Log into USAA mobile

Step 2: Go to your checking account and select "Menu"

Step 3: Select "Change ATM and Debit Card Pin"

Step 4: Change pin

I hope this helps!

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So, I was able to get to this screen on my iPad, however, when I click on the drop down and then click on, "Change ATM and Debit Card PIN", nothing happens.  It DOES NOT open up into a new screen allowing me to change my PIN...I need to get some cash out of my account ASAP!  Thank you.

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You can also change your pin on usaa.com or by calling us at 1-800-531-8722

Step 2 Log into usaa.com

step 2 Click on checking account, scroll to the bottom of the page

Step 3: select "Create or change ATM Debit Card Pin"

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I recommend you contact website customer support about the issues you are having with the change pin page on your ipad

E-mail:
Phone Number: 1-877-632-3002 Phone Menu Tips  for Technical Issues(Opens Pop-up Layer)
Hours of Operation:

6 a.m. to midnight CT, 7 days a week

 

Thank you!