USAA Creates Quicken Monopoly

[EXCB]

I was surprised and disappointed today to learn that USAA will now function only with money management software giant, Quicken. I found this out the hard way when my banking data failed to upload one day. I never saw this coming. Quicken is a notoriously bad program for Mac platforms, which is why many of us have been using great software alternatives like Moneydance. There are other great programs out there, but not anymore with USAA. Now there's only one. Who at USAA thought it was a good idea to simply "unplug" thousands of us who purposely choose to avoid Quicken and leave us stranded without access to our money management tools?

For me, this is an expensive problem that I now have to scramble to fix. It also leaves me open to tax reporting and other vulnerabilities that I should never have had to endure.

[Keesiemom]

My current workaround in Banktivity:

Click "I want to..."

"Export"

Take the .csv file and import it into Banktivity. Set each column as you'd like to it be recognized. It works, but direct downloads would be so much better.

[SWODaddy]

I attempted CSV downloads into Banktivity and it didn’t work at all in my case.

[Slappytown]

I can't download my banking information into Banktivity, a problem I don't have with my accounts at other banks. I understand Yodlee has been trying to work with you on the issue, but there's no change in over a year. I've been doing it manually, which doesn't work well at all...duplicate entries...entries without totals.

What's happened at USAA? I have touted your company for years as the best customer service...indeed the best service overall...but that has severely declined. I get it. Pandemic changed a lot of things for a lot of us. But the inability to talk to a human being without jumping through hoops, the lack of business bank accounts, the decline in functionality, the seeming lack of commitment to the needs of a significant portion of your clientele...all of this—and I can't believe I'm saying it—has got me rethinking my commitment to you.

[USAA Social Service]

@Slappytown, thank you for sharing your concerns. I'm to hear of the issue you encountered when downloading your banking information and cannot imagine how frustrating it must be to wait for this matter to be resolved. I have escalated your concerns to the appropriate department for further review. Thank you for reaching out - Tricia

[Pablo K]

I have a Chase Checking and Savings account. I don't want to, but if USAA does not allow seamless downloading of account info into my preferred app (Banktivity), I will migrate and stop using my USAA credit cards.

[Pablo K]

There is a way to download USAA account info into Banktivity, the preferred Financial Application for Mac users (after Quicken abandoned the Mac platform a few years back). It is through their Legacy  menu. It's not what is preferred, but it will work (for now). So I won't be migrating to Chase yet.

[USAA Social Service]

Hello and thank you for reaching out to share your concern with us. We have forwarded your concern to the appropriate department for further review and research. We apologize for any inconvenience you are experiencing while trying to load your account info to Banktivity and certainly hope you will consider keeping your accounts here with us in spite of your concern with us!

[Kent Shaw]

I would like to sound in also about the unnecessary obstacles being put in place by USAA. I would prefer to coordinate my different bank accounts through a separate app. Every app I've tried (Mint, Quicken, Banktivity) I have issues downloading my account information from USAA. And every time I try Googling a solution, I find out how many other people have a similar issue. 

Please, USAA, catch up to the reality of the app ecosystems many of us use.

[USAA Social Service]

@Kent Shaw, Thanks for taking the time to post. I've forwarded your feedback to the appropriate area. - Ben

[rusty7]

I adopted USAA as my primary banking solution almost 30 years ago because it was ahead of the curve on services.  That remained so through the early days of technology development.  However, this latest inability to support accounting software other than Quicken is depressing.  While I cannot see myself ever pulling the plug entirely, this is certainly an incentive to continue limiting my reliance on USAA for financial needs in favor of others who support the integration of technology into financial management.

If USAA is listening, please provide an update on when this terrible oversight in supporting members will be corrected.

[mithril]

I'm also frustrated by USAA's lack of support for financial applications other than Quicken.  I use Banktivity, and while I would personally prefer that OFX support was maintained, I could have lived with Yodlee. I used to put all of my family's credit card charges on my USAA Preferred Cash Rewards Visa.  2-3 years ago when USAA stopped supporting OFX and did not add support for Yodlee, I simply switched to cards from other banks.  It is disappointing, but support for financial software is a requirement for me, and so dropping USAA credit cards was the only solution. 

I will say I still use USAA for numerous types of insurance, and am happy with that.  I just can't rely on USAA for credit cards.

[SpotDog]

Add me to the list of 30+ year customers who are extremely upset about this issue. USAA you need to fix this or you will never grab the younger crowd you need to survive as a company. If no online options, no younger than gen x clients. Please stop saying you are forwarding our messages to someone and let us know what you are doing to fix the issue and when we will see it corrected.

[USAA Social Service]

@SpotDog, I will be happy to share your concerns with our management team. Your feedback regarding this matter is appreciated and will be logged for review in an effort to improve in this area. At this time I do not have any updates to provide for you. I apologize for any inconvenience this may have caused. - Rhonda 

[ChuckP]

Adding to this list. Same story - 30+ years with USAA, longtime with Banktivity and absolutely frustrated with this intentional incompatibility. 

Please, please, fix this.

[USAA Social Service]

Thank you @ChuckP, we appreciate you providing your feedback as well. We are grateful for your 30+ years of membership and we would want your voice heard. I will forward this to the appropriate team that we share this type of feedback with. You are a valued member. ~ Suzy

[blhoward2]

Add me to the severly disappointed list. I see no reason why Banktivity should be intentionally disabled. This decision needs to be reversed, or I will take all of my deposits elsewhere. 

[USAA Social Service]

@blhoward2, It is hard to hear that you're disappointed. That is not our intent and is opposite of what we hope to accomplish for our members. I will be glad to forward your post to the appropriate team. We would not want to loose you as a member. Thank you for sharing your thoughts on this topic. ~ Suzy

[bluenoodle]

USAA's ongoing failure to work with money management software other than Quicken is completely unacceptable. I've been a USAA banking customer for ~ 30 years. Over the years, I've generally been very with USAA's products and services, including banking. However, USAA's ongoing failure to work with my preferred money management software, Banktivity/Yodlee, is forcing me to choose between the two. If my options continue to be USSA+Quicken vs virtually any other bank+Bantivity/Yodlee I will choose to move my banking business somewhere else.

[USAA Social Service]

@bluenoodle

Banktivity is not currently a supported third-party app. 

USAA does not play an active role when members utilize unsupported third-party apps. However, there are currently over 2,000 financial applications supported by USAA.
Should you require further assistance with your software and budgeting options, please contact our Website Customer Support agents at (877) 632-3002. - Lori C

[SWODaddy]

I'm adding my voice of severe disappointment with USAA lack of customer service and inability to support financial software other than Quicken.  There was a time when Customer Service meant something at USAA through Quarter Century packets and actual humans answering the phone, but not anymore.

Like many in this forum, I'm going to start the process to migrate my family away from USAA with lack of Banktivity support being the straw that broke this camel's back.

[USAA Social Service]

@SWODaddy, I get the frustration and the importance of these tools. I just forwarded this feedback to be added to the list and will have a bank specialist review this as well. Sorry for the inconvenience this has caused. ~Tom