When USAA expanded its membership to include enlisted personnel it failed to nominate and add enlisted personnel  to its Board.  The Board also lacks adequate  representative by company or field grade officers.   They  can be members, but they  can never serve on our Board.  While the USAA Board has a number of  General Officers with outstanding credentials   it also has one or two careers Directors with very weak military backgrounds,  So, I wonder how current is the Board with the  finance,  housing, transportation, and career environment of an active duty TSgt or a Major raising a young family with often a working spouse?  As a USAA member  since 1965 I find the current service spotty at times,  sometimes great, and sometimes very mediocre, and annoying. USAA seems to me to be drifting away from its military members, maybe it is time to review its entire upper management  structure.    

4 REPLIES

Hello @Oakridge11I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah 

I could not agree more with your comments. It is clear something has drastically changed, and it is clear that it is the long-time members that experienced the outstanding service USAA used to provide prior to recent changes are the folks that are leaving. Because USAA has chosen to make banking more difficult (manual entry unless I use Quicken), and their insurance can now be beaten (price and service), I have a new primary bank and a new insurance company. I will continue to check back to see if they can right the ship. New leadership would be a good start.

Smart move leaving USAA.  What has been intentionally done to USAA is a disgrace.

Your comment is perfect.