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@THOR123, I am sorry to see that you are having such a time with such a simple request. While we can not review your account in this channel, we can be sure to send your feedback about your experience to the appropriate area. In general when a card is declined it is coded with the reason that is transmitted by the processor. I am hopeful that the agent will advise you of that reason so you can move forward. I apologize for the frustration. ~ Suzy