Your frustration with the sale of the mortgage note is quite understandable. I felt the same way after choosing a local bank and banker to refinance - only to have the loan sold within a month. Personally, I think it is a bad practice and leads to all sorts of financial shenanigans like CDOs and MBS. USAA would be a better financial friend if they avoided this loan divestiture practice or, at the very least, provided an advance notice to the USAA member prior to selling the mortgage. (just my opinion, of course)
Thank you for sharing your concern. I will pass it through to the appropriate department.
As always, specific concerns can be addressed by contacting a member services representative by clicking here to provide USAA with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722.
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