On Monday, I received a call from David, representing the CEO's office.
For the first time, in a long time, someone listened and made some tangible changes. David and I did not agree on everything and that's truly okay, but he listened, stood his ground where he was convinced I was wrong (I have no problem with that; in fact it's a good thing) and made good on his commitment to help where he could.
USAA reps need training! The third party hirelings don't care and you can tell the difference between them and someone who loves working for USAA.
Thank you, David!
And thank you USAA management for striving to keep people like David so we customers can just do our banking and keep our families well-cared for.
