Time to leave USAA?

There is no timely customer service any more, our property insurance had three years of 25% rate increases, the trust department is gone, and the brokerage service is at Schwab.  Why should I stay?

Please sign-in to reply


Hi Lisa. I'm sorry to hear about you disappointment with service and the rate adjustments. Let me ask you a couple of questions so I understand your situation a little better. What did you mean that customer service is no longer timely? Do you remember getting any explanation for the rate adjustments?