The Staff Sergeant,
Thank you for your feedback. I will pass it on to the appropriate department. In the meantime, we ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722. We hope to hear from you soon.
Haven't you heard about the well-publicised hack of the iPhone 5s Touch ID last year? Have you taken account the important facts of these vunerables?
Touch ID is the fingerprint sensor and the associated software that provides a biometric lock for the iPhone 5s.
Fingerprint readers have been common add-ons to laptops for many years, but never really caught on. Here's why.
1st - fingerprints aren't secret.
All of us inadvertently leave good-quality prints on many surfaces, such as glass, metal and hard plastics.
Additionally (in many countries in the post-9/11 world) many of us deliberately, often unavoidably, have allowed the authorities, our employers and even businesses such as banks to take high-quality copies of our prints, and to keep them pretty much for ever.
2nd - you can't change fingerprints if there's a breach, like you can an ephemeral password.
3rd - fingerprint sensor technology has been found wanting in the past, with glue, gelatin and even photocopies with a very thick layer of toner being used as copies that would pass muster as a real finger.
Thank you for your comment. USAA is beginning to test touch ID this year, but in the meantime, good new is we have Biometric Logon!
Biometric logon is an authentication method to assist in verifying your identity. It collects your facial (image capture), or your voice biometric (audio recording).
Biometrics uses something members are – their face or voice – in conjunction with something they have – their device – to provide an additional layer of security to verify their identity.
USAA offers members a choice between three multifactor authentication options: Quick Logon PIN, facial or voice recognition.
If the member has not been authenticated and the environment is not conducive to their biometric preference, the member can switch their biometric preference to another option.
You can find more information here
Please email us at email@example.com with your member number and details you provided above and we can explore the login options and find something we can make work for you! Thank you for your service and membership!