I can understand your concern about the annual percentage yield (APY). I appreciate you thinking of USAA for your banking needs and I am sorry you were not able to offer you the best APY. We will forward your feedback for further review. - Jesse
Some USAA deposit accounts are interest-bearing accounts. Any interest rates provided are Annual Percentage Yields, or APYs.
I griped about the low rates for years, finally got fed up and took my cds to Ally Bank. Now I get better returns.
Finally moved ALL of my money out of USAA Bank, I can sleep better now.
To better serve our members, we regularly review our rates to ensure they're competitive and based on current market data. I am sharing your comments with our product management team for review and consideration.
We appreciate your membership and loyalty. Have a great week! ~ Lori C
Your statement that USAA CD rates are competitive is baloney. Back around the 2005 timeframe it was true. I invested a good amount of money in them. BankRate.com had USAA listed as one of the best in the country. Over time other banks passed USAA, we heard a lot from USAA but never any action. Finally in early 2014 I started moving my money out of USAA, those banks have given me a better return on my money and have treated me better than USAA Bank did. Please do not refer this up the ladder, I got a call yesterday form "the office of the CEO". What a waste of time that was.