I can understand your concern about the annual percentage yield (APY). I appreciate you thinking of USAA for your banking needs and I am sorry you were not able to offer you the best APY. We will forward your feedback for further review. - Jesse
Some USAA deposit accounts are interest-bearing accounts. Any interest rates provided are Annual Percentage Yields, or APYs.
To better serve our members, we regularly review our rates to ensure they're competitive and based on current market data. I am sharing your comments with our product management team for review and consideration.
We appreciate your membership and loyalty. Have a great week! ~ Lori C
Your statement that USAA CD rates are competitive is baloney. Back around the 2005 timeframe it was true. I invested a good amount of money in them. BankRate.com had USAA listed as one of the best in the country. Over time other banks passed USAA, we heard a lot from USAA but never any action. Finally in early 2014 I started moving my money out of USAA, those banks have given me a better return on my money and have treated me better than USAA Bank did. Please do not refer this up the ladder, I got a call yesterday form "the office of the CEO". What a waste of time that was.