Thank you for sharing your feedback. We would appreciate the opportunity to get further details for review about your situation. If you could please email us here at firstname.lastname@example.org with your member number and the details about your disputed transaction, we will have one of our member service representatives assess your situation. Thank you for posting here and for your 15 year membership. We look forward to hearing from you further.
You can not start a dispute against an authorization. Once the actual charge goes through, then you will need to start the dispute process, which can be done online from your account. This is the credit card rules (Visa/MC/AMEX), so it will be same no matter where you go.
I don't see how they would be capable of honoring your request? It would require someone to personally follow up, and check the information and call you. With over 10 million members, providing that type of service would just be feasible to even a minut number of members. If it is something that concerns you, you have up to 60 days to dispute. While it is under dispute, they will not require you to pay it.
If you want this type of service, then I see no reason why you can't as long as you pay for it. The research fee is $15.00 an hour. Ask them to charge you that rate to keep an eye on the transaction for you.
This is just another example of the Narcissism Epidemic affected America today.