I hate to say this after being with USAA for 24 years, but I've started creating accouts with other institutions in order to move all of my assets elsewhere. USAA has made it so difficult to login, use Quicken, etc. that it just isn't worth the hastle. USAA authorized payments and transfers via phone that were not made by me and not my fault. I plan to move my insurance also.
Dear Chris Breaux,
Thank you for posting in the Community. We appreciate you taking the time to share your thoughts. Your feedback will be shared with the appropriate area for review and consideration of future product and service enhancements.
We hope this matter won't be a deciding a factor in your continued relationship with USAA- we appreciate your 24 year membership and would relish the opportunity to speak with you further. We ask that you please contact one of our banking specialists at 1-800-531-8722. Thank you
Thanks for posting in Community. USAA appreciates your loyal membership of 46 years. Thank you for taking the time to share your thoughts. I regret for any experience you had that did not meet your expectations. Please let us know if further assistance is required regarding your information.
@John gottie, I'm sorry to hear of your recent experience. We would like to review your situation. Please send us a Private Message so that we can provide additional information by selecting the top right corner under your user handle for a drop down menu. Please select the envelope icon and the next page you will be able to "Send a New Message". Thank you Tricia
@ USAA Social Service, I agree with everything batman23 states. I have half my financial world with Fidelity and the other with USAA, batman23 is correct about other banks being far more competitive than you. I also, like him want to know what is done. Seems you provide a cookie cutter answer, put in the disclaimer that you don't know if and when anything will ever occur and it makes the member, at least I speak for myself feel like what's the point. I would also recommend being in line with the market and quicker to move, I'm tired of hearing regulatory excuses and all the other bogus reasoning that you can't do these things, when other banks do it all the time. Ally raises interest rates like that, other banks, much smaller than you do it, they have better rewards, better rates, simplification and respond to customer desires and needs far quicker than you. Seems USAA wants to make the most money on the member, with not much benefit to the member.