Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Finding dependable banking is critical to managing your money. We are interested to hear about your past experiences with checking accounts at USAA -- or anywhere!
If you switched to a new bank, what made you do it?
Waiver: You agree that your post is being submitted in a public forum and will be considered a public disclosure that is not confidential. USAA may use your post for product feedback and improvement.
222497 - 0915
This will be the first time that I've ever been unhappy with USAA in almost 40 years. My ability to pay non-USAA bills completely disappeared and I've been receiving zero response to why. I've contacted USAA over 15 times, since at least June, filed a grievance and have received zero responses. I have no choice now except to switch banks. A few times customer service told me that they had identified the problem, but it would take a couple of days. Whatever was done, didn't fix the problem and there was no follow thru. This occurred 3X. I really wish I knew what happened to USAA...it's just not the same bank. We do everything thru USAA and now I'm wondering what else is going to go wrong.
Error Received:
We're sorry, but our records indicate your USAA Web BillPay® service has been inactivated. To reinstate, please contact us at 1-800-531-USAA (8722) or send us a message. We apologize for any inconvenience.
Click on your back button to return to the previous page.
@Angry Member1, I can understand this is frustrating. I have located your information and will have this submitted to a subject matter expert for further review. ~ Samantha
USAA does not post the result. The member needs to go back in and post the result because the moderator does not know what happened. Rarely does a member come back and post a result.
Phantom Cobra,
You are right, we would love to hear a follow up from each member's posts (from the member) and are trying to be better about circling back in the community to make sure each person gets what they need! Thank you for commenting!