Finding dependable banking is critical to managing your money. We are interested to hear about your past experiences with checking accounts at USAA -- or anywhere!
If you switched to a new bank, what made you do it?
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222497 - 0915
This will be the first time that I've ever been unhappy with USAA in almost 40 years. My ability to pay non-USAA bills completely disappeared and I've been receiving zero response to why. I've contacted USAA over 15 times, since at least June, filed a grievance and have received zero responses. I have no choice now except to switch banks. A few times customer service told me that they had identified the problem, but it would take a couple of days. Whatever was done, didn't fix the problem and there was no follow thru. This occurred 3X. I really wish I knew what happened to USAA...it's just not the same bank. We do everything thru USAA and now I'm wondering what else is going to go wrong.
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USAA does not post the result. The member needs to go back in and post the result because the moderator does not know what happened. Rarely does a member come back and post a result.
You are right, we would love to hear a follow up from each member's posts (from the member) and are trying to be better about circling back in the community to make sure each person gets what they need! Thank you for commenting!