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@janus1978, I'm sorry to learn that your issue was not resolved by phone. Excellent service is still a top priority for USAA. I'd like to see if I can help. What was the reason for the phone call? ~DC
@janus1978, thank you for your reply with additional information. I understand that you require assistance with a payment reversal. I will share your concerns with the appropriate USAA team. Please allow some time for a thorough review of the situation. ~DC