Subscriber Account deposit

Last week a representative of USAA posted in a conversation here that deposits would be made by December 20th. I have been checking our account and there is nothing from the SSA. Can someone at USAA exercise some honesty and accountability and explain what is really going on? We have been members for decades and have seen the decline of what used to be an extraordinary banking company into another ‘big box’ bank abyss of bad service, long phone wait times and lack of incentives to keep anyone banking here.
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