The new statements are not user friendly.  I want them to go back to the way they were.   You have made more work for me.

3 REPLIES

Dear @You are kidding

I'm sorry you feel the new statements are not user friendly and that they are not convenient for you. Your feedback is very important to us and will be revived further. -Jesse

@USAA - The new statements are awful.  There is no separate spot to see which checks have cleared and there is no page to co the reconciliations.   I already called and offered my opinion to a customer service representative and that turned into a huge fiasco for many reasons.  Since when does a CSR ask "how may I help you", you explain your concern, and then they say they have to verify you.  Hmmm.  And then on top of it, the CSR asked me if anyone else was listening in on the conversation.  What is going on at USAA?    Asked to speak to a supervisor and she transferred me to remediation (the division for helping people who are behind on their bills).  NOT HELPFUL, USAA.    Just another example of poor training and poor execution.  

Hello @NSueZ and I'm sorry to hear of this experience you had with us. I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah