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Contributor
I will never deal with them again and I will make suree all of my military friends and family understand who they are dealing with. My husband caught a possible fraudulent deposit going into our account and let USA's know. Their reaction? To freeze our accounts and drop him as a member. All of our money is tied up in three separate accounts and they are telling us they will close the accounts in 60 days and send a check. We have begged and begged, daily, for them to let the money to sooner, rent is now past due, there's no food in the house and they are just leaving us to suffer. We can't get a call back from anyone and they won't put us through to a supervisor. They are essentially holding our money hostage for no reason. They aren't closing the accounts, so they can still make money off of them, but we have zero access. Where will they be sending the check in 2 months? Under the bridge we will be living at?

9 REPLIES

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@Shannon1076, Thank you for reaching out to us in Member Community today. I am sorry to hear of this situation and I am forwarding your concerns now to a Bank specialist. ~Tom

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No way! There has to be something else you are not telling us or you misunderstood what is going on. Maybe both. I recommend that you call them back with a calm mind, ask them questions that you have, but make sure they are written down on a piece of paper first. Write down their answers and ask them to clarify. They can’t and they wouldn’t just lock up your money so you couldn’t use it.

You said your husband made a fraudulent deposit. That doesn’t sound good in itself. Is that what he really did? If there was fraud involved, they can hold the funds.

Be clear and accurate when you make claims.
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I think she said her husband discovered a fradulent deposit had been made.

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@TC60

She said: "My husband caught a possible fraudulent deposit going into our account and let USA's know."

Could have been an electronic deposit. Also might have shown up as a pending deposit. Sometimes pending deposits (like pending charges for credit cards) are used to verify the validity of a bank account before an actual deposit or withdrawal is made. I would have done the same thing by notifying my financial institution. There are so many ways to get to an account. All you need is a routing and account number.

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I left USAA laergely because they have decided to drop the honor and integrity idea and devote their efforts to radical "social justice" and Black Lives Matter and, I suspect, maximizing profits at the expense of the members. Forgetting about their partisan activities, I just had an experience where they simply could not deposit a check written on my USAA account to another USAA account- initially the money just disappeared and then it took hours upon hours of "there's nothing we can do," "you didn't make out the check correctly," "you called the wrong department," and the like before it was resolved, this transpiring over weeks. What you are describing is, sady, not surprising with the new, hip USAA.

 

BTW- one of their new policies is to absolutely promise they'll be back in touch and that's the last you hear from them.

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Reid - like you, I am disgusted with social virtue signalling.  It's amazing how stupid CEO's can be.  USAA exists to perform a service: insurance, banking, investing.  *that*s all it should be doing.  I'm shopping auto insurance now, and I've already started moving my banking.

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@Charles_40, it is concerning to know you are considering leaving. I will forward your concerns to the appropriate area. ~ Lori C

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SAME EXPERIENCE HERE.  THEY CLOSED MY CHECKING ACCOUNT WITHOUT ANY NOTICE. NO PHONE CALL, NO EMAIL. I FILED A COMPLAINT WITH THE CFPB AND THEY CLAIM THEY HAD CONTACTED ME SEVERAL TIMES. I THINK YOU HAVE TO BE A GOOD LIAR TO WORK AT THE BANK.

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I am furious with USSA as well. They just canceled my credit card because they did not have all of my husbands information.  We previously tried to provide this info on at least three occasions by phone and several times on line. We could not accomplish on line due to their system, and on each occasion that we called they advised they didn't know how to complete the information and that we'd have to call back.  On the last call I specifically asked what would happen if we could not get this taken care of and was told he would be removed from the line of credit, to which I responded that would be fine as he doesn't use this account.  I come home today to a letter saying they've closed the account and now I have to change all of my direct payments.  They said I could apply for a new credit card.  No way. I've been a member for 48 years and this is how they treated us! Very disappointed