@Corpsman4ever, we are saddened to read of your experience with your account.  I will engage an account specialist to review this further, Thank you for letting us know of your experience.



@the_tank, I regret to hear you felt this way. This is certainly not the intention of the questionnaire. Federal regulations, including the USA PATRIOT Act and Bank Secrecy Act,  require that USAA understand certain things about its members and how the account will be used. These laws are designed to help protect the U.S. financial system as well as to protect our members and USAA. Your feed back is very important and I will be sure to share this with the appropriate department for further review. - Robyn


Maybe reconsider your approach instead of blaming the rules?

How much money was USAA Federal Saving Bank fined recently by the U. S. goverment for failure to operate properly? Each fine and each law suit that USAA generated is paid for by ( so called) members. 

Well, add me to the list of people who have been with USAA for over 30 years who just received the survey!  I too called as soon as I was locked out of my account for not completing the survey by the way I am presently deployed overseas.  Got the same answer to the issue the Patriot Act and protecting my account, Customer first approach is a new one. I’m sure you can look at the years of account activity and tell where most of the money comes from and where it goes what my income is and where I’m presently located so your survey to me, and it seems a great many people who have been with USAA for many years find it very intrusive unnecessary and arrogant on your part.  Just taking a short look at the Patriot Act it talks about suspected Terrorists and suspected Money Launderers and mostly Foreign Nationals either sending or receiving money from outside of the United States. There also is The Right to Financial Privacy Act and I would love to see where this falls into your survey and me having no right to not answer your survey before you lock me out.  Again, I am deployed overseas, and I had to answer this survey because you locked my account, and my wife back home must pay the bills and live while I’m gone.  For about the last 10 to 15 years you gave me plenty of excuses to move my money and business some where else but like I said I have been with you for 36 years and I gave you the benefit of the doubt, but the benefit is pretty much gone!


CW5 John J. Petraroi 

@jjp1, We truly value your 30 years of membership with us and the last thing we want is for you to consider leaving. You can rest assured that we're taking your feedback seriously and I will forward your concerns to the appropriate area for further review. Thank you - Tricia 

Tricia/USAA -


You are holding our bank accounts hostage for marketing info.


Read that again.


Anyone intrested should google "banking regulation [their state]" and give them a call.  Or just move their account (preferably both).



Hard to believe.  35 year member.  Your website is getting worse and worse.  It can be unusable at times and unreadable at best.  Maybe it's Firefox but guess what - many people use Firefox and your platforms should work with it.    Customer service experience has been getting worse and worse. 


I dread the next "improvement" and am also beginning my shift away from USAA.  That would be for banking, credit services, auto insurance, home insurance.  And don't fricking apologize again.  DO SOMETHING.  Apologies without action is worthless.