I tried to buy Disney World tickets and my account and debit got locked. No email or anything, just tried to buy some groceries and my card wouldn't work and my USAA app said my account is locked, please call USAA. When I called they said I have to wait until the security review is finished in a couple of days. But I had to call them a couple of times and got a "call us back, I can't verify you", "I just unlocked it for you (they didn't)" and finally "yeah, we can't do anything. You just have to wait". We are an overseas military family, what if we didn't have Navy Fed as our back up? We would just be at the mercy of this security review and have to wait it out. No groceries, bills would get late fees, and if there was an emergency we would be left begging. Is this how USAA wants to treat overseas military families? What's the point of the call center if they can't do anything? I asked if there was some other number I could call to get help and they told me no.
The Disney ticket purchase was already declined, why lock me out of my debit card and my account? We will just transfer our money into Navy Fed, at least then we can actually buy nice things.