What has happened to USAA? I have heard complaints about them lately but only recently did I personally experience the degraded service. 12 hours after submitting a debit card fraud claim 3/4 of the claim was denied after their “extensive investigation.” How extensive could a 12 hour investigation over a Friday night be? I didn’t even have time to give them the police report information.
USAA member for life? Yeah right...loyalty has to work both ways.
@Mojo JoJo, I am so sorry to see that you had a disappointing experience. We do not want that for our members. I am going to forward your feedback to the appropriate area for review. Thank you for reaching out. ~ Suzy
I am the original poster and wanted to provide an update. Last Friday I supplied the police report to USAA and the fraud department asked me to give them until today to respond. Seperately, as a result of my original post, USAA pledged to get back to me by tomorrow in response to my complaint. So I guess I am just going to wait another day or two.
Any bets on whether or not they will actually get back to me?