@jimmyb84, We know that the dash board is important to you. Members will still have access to accounts anytime from anywhere, just like today with the award-winning customer service expected from USAA. You do not need to take action at this time. Any changes will be communicated to members. Thank you ~Tom
Just some advice to USAA Community administrators: The standard reply "I am going to forward..." may seem an appropriate reply for your front-line responders if they don't have a ready reply or want to confirm details, but it would be much better if they could hold off, get an answer (quickly, in this digital age), and post it as a response to the question that the community can see. If you want to reply directly for privacy or other reasons, that's understandable, of course. You may want to do a review of these boards and see how many threads end with "I am going to forward..." It is quite irritating, and gives the impression of a lack of concern which may not be the case.
@R_S, I totally understand and see your point. I apologize for any irritation. We definitely are concerned and want to take care of you. I appreciate the feedback and I have submitted it.
Memo to USAA Community Administrators, from USAA Management Team:
Substitute "I am submitting....." for "I will forward....." in future replies to member questions that you either can't answer or don't feel like finding immediate answers to.