Oh the USAA rep explained over and over the policies of banking today. Well she didn't know that I've worked for Washington Mutual, Citi, Capital One and know the policies. USAA has overlays that excepts can be made. Every year I'm required to know and be certified but govt regulations on banking practices. I do not need advise from the USAA REP on how to spend my money. The USAA rep called my 401k instution with me on the line and they verified that the check cleared on 2/4. Any other bank would have made an effort to release my funds. But instead, the USAA rep advised me to call time warner cable to make arrangements for a late fee- as wil my electric company. She advised me without knowing my monthly bills that the $500 allowance was to have covered my $174 car payment, 850 rent payment, my phone bill, cable and car insurance. Ha ha what world is that possible. It was MY 401k money that is being held for no reason other than USAA OVERLAY POLICIES. With $30 dollars in my account, thanks to your unfair and bias policies, I had to decide if I wanted to eat Monday and Tuesday or go to my very much needed doctors appointment on Monday. So tell me exact how your banking policies have been fair to anyone but USAA. ARE YOU TAKING RESPONSIBILITY FOR ANY LATE FEE I HAVE NOW BECAUSE OF YOUR POLICIES. With my $50 dollars after pay rent last week, I even worried on Saturday if I could afford my medicine that I purchased on this past Sunday. So yeah for the past years I've had USAA I had nothing but praises. Felt pride with another bank would offer me an account and I could say no because of USAA. But I don't think your policies should more important than the well-being of your customers. I can't stand you right now and the position you have forced me into.
