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Thank you for reaching out to us. We are sorry to hear about this experience. We have located your file and escalated your concerns. We have requested you get an update today.
Dear USAA: Thanks for addressing my issue. I appreciate the immediate response and subsequent communication. I understand that times are challenging and I am thankful that we were able to keep moving. We close on Friday and I feel much better about my experience with USAA after getting through a few bumps in the middle. Some of that might have been my lack of experience in the process.