For a little while I've been seeing duplicate transactions when downloading from USAA to Quicken.

 

I might download transactions to Quicken but when I do my next download, often the next day, the same transactions will download again.

 

I survived the download process changes last month.  This started happening fairly recently.

 

Has anyone else experienced this problem?

53 REPLIES

Hello @I Travel and thank you for sharing your feedback with us regarding duplicate transactions when downloading USAA to Quicken. Your feedback has been collected and forwarded to the appropriate team. Thank you for speaking up today. ~Sarah 

July 29, 2021

 

still seeing duplicates.

 

USAA hasn't really been working on this for as long as has been claimed.

 

What's really the plan USAA?

Hello I Travel, 

I'm sorry to see you're still experiencing this issue. I have located some information from Quickens Support page regarding this issue and some direction on how to prevent/stop duplicate transactions. I hope these steps will work for you also 

 

https://www.quicken.com/support/resolution-duplicate-transaction-issue

 

 

Resolution for Duplicate Transaction Issue

Product Version

WINDOWS SUBSCRIPTION

MAC SUBSCRIPTION

Overview

Transactions downloaded via Express Web Connect (Quicken for Windows) or Quicken Connect (Quicken for Mac) between 3/16/2021 and 3/23/2021 may be duplicated.  

 

Note: there is currently a separate issue for USAA customers resulting in duplicate transactions; we are working to correct this issue with USAA.  If you are a USAA customer, you may experience duplicate transactions more than once.

To resolve this issue

If you encounter this problem, you will need to simply delete the duplicate transactions. This will only need to be done once.

To delete multiple duplicate transactions

If you need to delete numerous duplicate transactions, follow the steps below. Please note, you can only delete multiple transactions at once in the account register​. This process cannot be completed in the Compare to Register at the bottom of the Quicken window.   

  1. Make a backup of your data file. This ensures that you have a "fall-back" file you can use to get back to where you were when you started.
  2. Select the affected account to view the register.
  3. Click the first duplicate transaction to highlight it.
  4. While holding the Ctrl key (command on Mac) on your keyboard, click each of the duplicate transactions in the register.
  5. Once all the duplicate transactions are selected, right-click on any one of them and select Delete.

 

Thank you! ~ Lori C

your response was not helpful.

 

resolve the problem by deleting the duplicates?  Really.

 

I don't have a choice but to delete duplicates if I want to be able to reconcile when the month closes.

 

What do you think I've been doing since the problem started many months ago?

 

How about USAA fixes the problem?  I don't have this problem with any other financial institutions that I download from.

 

Got another duplicate today.

 

USAA needs to fix this.

@I Travel, Thank you for reaching out. I'm sorry to hear of the issues you experienced with Quicken. The issue is being reviewed. We appreciate your patience and apologize for the inconvenience. ~Sarah 

since at least March USAA has told me that someone has been working on a fix.

 

Now you're saying "The issue is being reviewed". 

 

Six months later.

 

USAA has had sufficient time to fix the problem.

 

Conclusion: USAA isn't interested in fixing the problem.

 

I downloaded another duplicate today.

 

This is ridiculous.

Hi @I Travel. I am very sorry to hear that you are still having issues with Quicken. I have escalated your concerns for review. -Colleen

I am having the same problem.

@boxer3357, I'm sorry to learn that you're having an issue with duplicate transactions when downloading to Quicken. Our website customer support team is best equipped to assist with this type of issue. You can reach them at (877) 632-3002. ~DC