For a little while I've been seeing duplicate transactions when downloading from USAA to Quicken.

 

I might download transactions to Quicken but when I do my next download, often the next day, the same transactions will download again.

 

I survived the download process changes last month.  This started happening fairly recently.

 

Has anyone else experienced this problem?

8 REPLIES

Hello @I Travel and thank you for sharing your feedback with us regarding duplicate transactions when downloading USAA to Quicken. Your feedback has been collected and forwarded to the appropriate team. Thank you for speaking up today. ~Sarah 

I am having the same problem.

@boxer3357, I'm sorry to learn that you're having an issue with duplicate transactions when downloading to Quicken. Our website customer support team is best equipped to assist with this type of issue. You can reach them at (877) 632-3002. ~DC

I talked to tech support.  The rep supposedly created a ticket #INC5629558.

There was a post on the Quicken forum that indicated they were aware of the problem and hoped to have a fix in a future update. I believe the problem only occurs with people who don't use Quicken Web to store their data.

Still happening...Quicken forums have FAR more information about this then USAA gives out.  Bottom line, it's USAA's problem and still not fixed.

@njpsu, please contact our Technical Support Team at 1-877-632-3003 for further assistance. I apologize for any inconvenience this may have caused. Thank you. - Rhonda

@njpsu If you go to the affected transaction register, click on settings, and turn on "download ID", you will notice when you download transactions that the duplicate transactions have different ID numbers from the original downloaded transaction. The easiest way I have found to deal with this is to not have downloaded transactions automatically entered in the register. That way you can go through the downloaded transactions and delete duplicates before accepting the rest into the register.

 

BTW, don't bother calling USAA. They have no intention of doing anything about this. If they did, it would have been done long before now.