Member since 1979 and starting to get really annoyed at the lack of attention to the Quicken duplicate transation download problem. USAA has been aware of this problem for at least two months now and there's been no acknowledgement or estimate as to when it will be fixed.

5 REPLIES

Dear @KenUK

 

I am very sorry for the trouble you have experienced with your Quicken downloads. We can definitely take a look at that for you. Please call us at 877-632-3002 to speak to a technical support specialist. We appreciate your feedback. - Jesse 

Wondering if you have received any resolution to your duplicate transaction issue with downloading to Quicken?  I am having the same problems, and have talked to several tech support people.  Each time it's like starting all over again describing the issue.  You would think USAA has made SOME progress on it after several months of it occurring, but that doesn't seem to be the case.   What were you told when you contacted the tech support folks?   I'm curious.  

Hello @JAG27 and thank you for reaching out to us. I'm sorry to hear you're still encountering this trouble with Quicken. Our team is working on it, however, I would recommend reaching out to Website Support at 877-632-3003 when you have a moment, so they can review this further. Thank you. ~Sarah 

I just got off the phone with the Tech Support desk.  After calling several previous times on this issue, I finally reached someone who had some encouraging news about it!  They told me that this problem will hopefully be fixed by the end of this month (May), and I was provided a new incident (ticket) number to reference in the future.  The tech support person had actually been in contact with the Project Manager at USAA who is responsible for the resolution!   So there is hope!  Thanks.

Thanks for sharing this update @JAG27. I hope this issue is resolved as expected by the end of May. -Colleen