Member since 1979 and starting to get really annoyed at the lack of attention to the Quicken duplicate transation download problem. USAA has been aware of this problem for at least two months now and there's been no acknowledgement or estimate as to when it will be fixed.
I am very sorry for the trouble you have experienced with your Quicken downloads. We can definitely take a look at that for you. Please call us at 877-632-3002 to speak to a technical support specialist. We appreciate your feedback. - Jesse
Wondering if you have received any resolution to your duplicate transaction issue with downloading to Quicken? I am having the same problems, and have talked to several tech support people. Each time it's like starting all over again describing the issue. You would think USAA has made SOME progress on it after several months of it occurring, but that doesn't seem to be the case. What were you told when you contacted the tech support folks? I'm curious.
Hello @JAG27 and thank you for reaching out to us. I'm sorry to hear you're still encountering this trouble with Quicken. Our team is working on it, however, I would recommend reaching out to Website Support at 877-632-3003 when you have a moment, so they can review this further. Thank you. ~Sarah
I just got off the phone with the Tech Support desk. After calling several previous times on this issue, I finally reached someone who had some encouraging news about it! They told me that this problem will hopefully be fixed by the end of this month (May), and I was provided a new incident (ticket) number to reference in the future. The tech support person had actually been in contact with the Project Manager at USAA who is responsible for the resolution! So there is hope! Thanks.
Here it is November 2021 and USAA still has not fixed the duplicate transaction downloads for thier credit cards. I've seen it posted on this community site as well as the quicken site with numerous complaints yet no solution. I submitted input on the USAA help desk and was told they need more information. With what appears to be hundreds of users complaining it should be obvious something is broken. What I've found is that download ID's are changing from when the transaction is pending and when it's finally posted.
@Burgie66, thank you for reaching out. We appreciate the input that you have provided to our technical support team. I regret to hear of any inconvenience this has caused you. I am forwarding your concerns regarding the duplicate transactions to the appropriate department for further review. Thank you. - Robyn
Whatever and whomever you reached out to appears to have fixed the issue for me. Two days straight the downloads of transactions appears to have been fixed to where I do not get duplicates. Many thanks!
Woo hoo! That's great news, @Burgie66. I appreciate you following up and letting me know it's working for you now. I'll be sure to pass your thanks along to the team. Have a great day and enjoy your weekend. - Cathleen
I was too quick to think it was fixed, the error is recurring this morning. I had (2) transactions that downloaded as new which were downloaded (2) days ago and marked as reconciled :(
