I filed 2 separate disputes, for the same company located in China. I paid for merchandise I did not receive. I tried for weeks to resolve the issue with the merchant and they were non-responsive. I filed my disputes 3 days ago and have not received either provisional credit. Please let me know what is going on.


Hello and thank you for your inquiry concerning the status of your disputes. To assist you with your status inquiry, please send us a secure message on usaa.com or call us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Our business hours are Monday through Friday 6:30am-10:00pm and Saturday 8:00am - 6:00pm CT. Thank you! - Darrell