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Contributor
I filed 2 separate disputes, for the same company located in China. I paid for merchandise I did not receive. I tried for weeks to resolve the issue with the merchant and they were non-responsive. I filed my disputes 3 days ago and have not received either provisional credit. Please let me know what is going on.

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Hello and thank you for your inquiry concerning the status of your disputes. To assist you with your status inquiry, please send us a secure message on usaa.com or call us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Our business hours are Monday through Friday 6:30am-10:00pm and Saturday 8:00am - 6:00pm CT. Thank you! - Darrell