I do regret to hear that you feel this way @jujubeads. I was able to locate your profile and will share your concerns with the appropriate area. Once reviewed they will contact you. We appreciate your patience in advance. -Emily
Do you really regret hearing that your cusotmers feel this way, USAA Social Service person, because I have yet to read one reply from your "subject matter experts" or "appropriate area"? While this topic/subject has been talked about for months, it's been crickets about a solution. I would; however, like to know how long USAA and their SMEs think it takes to transfer all of my accounts to another bank.
@crb1105, we definitely care about how our members feel and USAA values your feedback. I am not able to locate your previous post however I will escalate your concerns to the appropriate department for further review. We certainly do not want for you to transfer your accounts to another bank. We appreciate your patience. Thank you. ~ Robyn