@Steve1313, I regret your frustration. We pride ourselves in our customer service that we provide to our members, so to read an experience like this, is very concerning. I've located your USAA profile and will forward your information to a subject matter expert for further review. - Ben
i am finding the same. USAA was unprepared to change Michigan policies pursuant to law in effect July 1, 2020, even though law was passed and signed by Governor in 2019, giving all insurance companies ample time to prepare. They obviously won't cooperate with efforts to reduce coverages because that means less premium. So, they have been giving me the run-around week after week. No matter what I do or send, they refuse to make the changes for which the law allows. A policy holder CANNOT change the PIP coverage on line. Most recently, they required me to send an image of my Soc Sec card.
I was told they would act on it within 24 - 48 hours. Here I am FOUR DAYS later still without cooperation. wishing I had stayed with AAA or gone to a local independent agent for Auto Owners, Farm Bureau, etc.. Next week I plan to file a formal complaint with the office of the Michigan Insurance Commissioner.