For the past 3 months I have not received an email letting me know that my credit card statement is ready for review and payment. I have had to call USAA and have thme manually push a copy to "My Documents" so I can review and make my payment. I have reported this each time and each time I get the same sad song, "This is a know issue and we are working on it". IF it is a known isssue - FIX IT. I work in IT and I can tellyou my company would not tolerate this kind of customer support, especially when it comes to a customer's financial information. I wonder if USAA would accept the same pitiful effort on my part when it comes to making my payment. I wonder if I am late with a payment will they look the other way when it comes to a late fee, penalty or mark on my credit report? I'm sure they would because "This is a known issue and they are working on it.". I feel for the memabers who rely upon an email alert to remind them their bill is due. This is the worst excuse for customer service I have ever experienced. COMCAST is better than this. As soon as my Credit Union credit card arrives I am out of here. And by the way, the credit union rewards program is MUCH better than USAA's. Signed 35 year dissatified member....
We value your 35 year membership, I am sorry you have been having this issue, I surely understand the frustration and would like to assist. I have passed this along to one of our banking partners for review, and someone will be reaching out to your directly. Thank you.
I was tired of waiting so I called Credit Card customer support and was told that a representative called me on 9/11 and left a message on a phone number that no longer exists. Really? How is that possible? I also updated my profile when that phone was cancelled but the old number is still in your system. USAA has more IT problems than I have ever seen, but the worst thing is for a rep to lie about leaving a message on a phone which it is physically impossible to connect with. NFCU here I come, I've heard there reps do not make up things just to make their numbers look good and clear a call backlog.