@unsatisfied custmr, I understand overdraft and non-sufficient funds fee's are an inconvenience. According to our depository agreement, if a payment is presented to your account and the funds are not available you are subject to the fee's. I do apologize. I recommend contacting the company that attempted payment for further assistance. ~ Samantha
100% agree with you. USAA's position as a market leader in banking and insurance are LONG GONE. Quite often I find USAA representatives to be poorly trained and, in a shockingly high number of instances, outright rude.
Hey USAA management: If you want use an army of reps to offer me "customer no service" you gotta take a number! There are plenty of poorly run, impersonal financial corporations waiting in line to abuse me... which is why I'm spending this holiday weekend finding your replacement.
Furthermore, the fraud department (with exception of Evie in Phoenix office), is frighteningly behind the curve and woefully inept. USAA failed to follow through on an investigation of $50k+ in fraudulent activity. Worse, various USAA reps give wildly different versions of process needed to protect my money. These conversations are all recorded, so no "he said, she said." Facts are facts.
Any journalists out there interested in learning the full, documented, real story? Contact me as I'd love to explain. God knows USAA isn't interested ..
Hello @JohnAlexander, I do regret to hear of this experience as that is definitely not how we want our members to feel. I was able to locate your profile and will share your concerns with a subject matter expert for review. Once reviewed, they will contact you. We appreciate your patience in advance. -Emily