Best of luck Derek. I posted similar concerns 10 days ago here and USAA has been fumbling this beyond my belief. Someone actually brought up the tracking issue a year ago as well, but USAA hasn't made any changes. I am surprised given the current technology capabilites that they haven't implemented the changes.
I agree Derek. A potential stressful situation made even more so.
I did just get more feedback myself and finally got copies of the checks in my online account. Thankfully they finally delivered on this but it shouldn't have come to this as a member. I hope this illustrates to USAA that they really need to fill in the gap here.
Overally, I am very pleased with my 14 years as a member with USAA. I guess I just didn't expect to encounter this with them.
Take care. Hopefully what we've brought to their attention will be acted upon in the future as a much needed enhancement.