I am attempting to add a one time memo on bill pay so a payment will be processed properly. It has taken multiple phone calls with no resolution. Currently Customer Service is telling me that I have to remove the biller and re add them. This seems over the top and uncessary as I would have to remove and readd them a second time to remove the memo. Does anyone have ideas on how to get this accomplished?
Lvmickey - It would be difficult to troubleshoot via social media. As not all payments are sent via check through our Web BillPay service, the memo option is not always available when scheduling payments. This may need to be resolved by phone or chat. I hope that helps. - Jason