Add my voice to the number of members who are upset with the removal of check images from monthly statements. I don't write a lot of checks, but when I do write one, it tends to be for something important that I want a record of. With the old statements, I would have a permanent record of a payment. Now, if I want a copy of a cancelled check, I need to log in and save the image within 90 days of it posting. Otherwise, all I will have as a record is "Check # XXXXXXX" which gives me absolutely no information.
The USAA website (https://www.usaa.com/inet/wc/faq-bank-statements) gives misleading (at best) or downright false information by stating that:
"The removal of processed check images from statements supports the USAA goal of providing enhanced data security."
The CSA I spoke with told me that the images were removed as the checks had the account number and routing number on them and could be used to access one's account. We can have an honest discussion about how large a threat that is, but that honest discussion needs to note that the statement itself contains the account number and the routing number is public information.
The website continues: "You may view images of your processed checks on your account by logging onto usaa.com."
Parsed in a very strict manner, this is true, in that you MAY be able to view processed checks by loggin on to USAA.com [if your check has been processed in the past 90 days].
Such legal acrobatics are not befitting a company founded on serving the military.
Please consider adding the check images back onto the statements, or at least make check images available online for a similar length of time as the statements, seven years.
I completely agree removing check images is a mistake. However, I did find that if you go into the account and "search", you can pull up past history for the last 18 months. So for example, I searched from 3/01/2021 to 3/31/2021 and found the images I needed. Frustrating USAA did this, but at least you can find images. The CSA on the phone didn't know this, but I figured out on my own....
Thank you for bringing this to our attention @S4rest, I will be sure to share with the appropriate area. We appreciate your feedback and time given today. Have a good day! -Emily
@SourPineapple, Thanks for reaching out today about the images on the statements. I have already forwarded your feedback and will also be sending your concerns to another area to review. I know how important this is to a lot of our members. Thanks again, we appreciate you ~Tom