No Deposit@Home

I am highly disappointed and upset that USAA is discontinuing Deposit@Home and requiring everyone to use the mobile App. Not only is my computer network far more secure than a mobile app for such sensitive transactions, it is far easier for me, as a 73 year old with vision issues, to use. I am not sure who USAA consulted in making the decision to discontinue Deposit@home, but they did not consider the many retirees in their customer base. Please restore Deposit@Home forthwith!
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Many of the comments regarding the retirement of Deposit at Home are due to security concerns, of using our mobile app vs website via home computer.

Please know, that our members information, privacy & security is a top priority concern to us. We have processes in place via phone, chat, website and mobile.

Here is some information that may assist with any security concerns you may have.

Take a look at each tab within these pages. 

 

 

I hope this helps to put your mind at ease. Have a great weekend. ~ Lori C

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46 REPLIES

I found a credit union that offers this benefit so I'll do money order and paper check deposits using the credit union from now on... they allow use of PC and Scanner from Home.

 

Welcome to the Party, PAL !!

I just got back from a deployment to find deposit@home is "retired".  Completely rediculous.  That was a HUGE reason I loved banking with USAA.  You took that away.  How is it possibly too hard to have mobile and desktop versions at the same time?  I'm not using your stupid app.  What a dumb way to make people leave your bank.

@Murdini, Welcome back and sorry to read of your disappointment. Retiring deposit@home and focusing on deposit@mobile allows us to streamline product offerings and focus on further enhancing the ability for members to quickly, conveniently, and securely deposit funds. However, I have your info here and I am forwarding your concerns now about the change. Appreciate you reaching out about this. ~Tom

I'm totally new to this forum & not quite sure how to best post my views, but have seen numerous posts by people unhappy with Deposit@Home being removed, and felt I strongly enough to add my disappointment!!  I am a 40+ year member and have relied on Deposit@Home for years.  I use my cell phone to make phone calls, not to do banking - whether you say it's safe or not!  I prefer my scanner & desktop for the same reasons that many contributors stated.  Esp. during the pandemic, when not even your local office has been open for over a year and drive-through lanes take hours to get through, at least I've been able to use the Deposit@Home tool.  I thought you had pioneered this technology & sued others that used it - so why are you abandoning it???  Please reverse this decision & let us know of a positive outcome at next week's Annual Meeting!!

@TX_Rose, I understand your disappointment with the retirement of Deposit@Home. As a 40+year member, your feedback is extremely valuable. Therefore, I'd like to share your feedback with the appropriate USAA team. First, I'll need to locate your USAA profile. Please send a private message with your full name, phone number and email address. ~DC

First experience today using the Mobile App for check deposits

  • Took at least twice as long, if not more, compared with using Deposit@Home
  • Difficult to get the phone in just the right spot, with decent lighting, to get the front and back pictures.
  • Some difficulty also because of visual problems.
  • No local record of the check and deposit (images of previous deposits were saved after I scanned them)

I notice you mention other options

  • Deposit by mail -- with today's mail system, you've got to be kidding.
  • ATM -- Nearest ATM to me that accepts deposits is 163 miles

Any more "enhancements" in store for your members?  I can't wait to see how much more "convenient" you are going to make things.

 

And don't bother to refer my complaint to someone who is just going to listen to me on the phone and do nothing, which is what has happened in the past.

Good morning @Ron1234, I hope you are doing well. I regret to hear of the issues you are having, please know this is not our intention, our goal is to make things easier for our members and more convenient. I was able to locate your profile and will engage the appropriate area to review. If additional information is needed they may reach out to you, we appreciate your patience in advance. -Emily 

Your experience makes me very happy that I closed all of my bank accounts (checking, savings, CDs) at USAA over 5 years ago.

Now they are just my auto insurance company.

50 year member.

@BrownieBug, we are saddend to know you have chosen to no longer bank with us. If there is anything we can address, please reach out.

We greatly appreciate your long time membership & trust. 

Have a wonderful weekend! ~ Lori C

I've already been called by "the office of the CEO" about this.  That was a total waste of time.

I also got one of those calls "from the office of the CEO".  REALLY?!  Then why did the caller ID say it was from Garrison Property and Casualty Insurance Company which is a subsidiary of USAA?  Sounds like the "few" complaints overwhlemed the switchboard so they farmed out the task of responding to the "B-team".  That's not unheard of, but to have the caller identify themselves as someone who works directly for the CEO when they're not even directly on the USAA payroll?  Not cool.

Seems pretty shady and decietful to me!  Enough so that I am just about done switching all of my banking from USAA to my local bank.  (Which, by the way, is providing me with all the same services (bill pay, etc.) as USAA with no service fees.)

USAA once was a member-focused/service-focused organization.  Over the past few years that focus has been lost.  It's sad.

Yeah, thet two calls I got were more than a watse of time.  They were really insulting.

 

 

Good afternoon @BrownieBug, I regret to hear you feel this way. I will share your feedback with the appropriate area, if additional information is needed they may reach out to you. Thank you in advance for your patience. -Emily 

Many of the comments regarding the retirement of Deposit at Home are due to security concerns, of using our mobile app vs website via home computer.

Please know, that our members information, privacy & security is a top priority concern to us. We have processes in place via phone, chat, website and mobile.

Here is some information that may assist with any security concerns you may have.

Take a look at each tab within these pages. 

 

 

I hope this helps to put your mind at ease. Have a great weekend. ~ Lori C

This is not just about security of having to use our phones for depositing checks. It is about convenience, and for many older folks that you serve, the phone is just not a convenience. Tiny keyboards are exhaustive. Judging from all the posts here, and I gather you don't deem them to be enough, many of us just don't want to lose the capability of using our computers for depositing checks. Mailing in takes too long. ATMs are not convenient if one must leave their home to drive to a competing bank (some of us can't even drive), and only if one lives in San Antonio do we have a USAA branch available. I am assuming that this is a dead issue with USAA and that we are going to lose this one benefit that has been in existence almost since you started a web site. This seems to be a game changer for many who are taking their business elsewhere, and they deem that USAA just doesn't care enough to retain this service in order to keep their business.

Hello @luvYOURsite and thank you for reaching out. I'm sorry to hear of this. I'd be happy to submit this feedback regarding the deposit@home to the appropriate team for you, as we're always looking for ways to better improve the services we offer our members. Thank you for taking the time to bring this to our attention. ~Sarah 

Well, the appropriate team has certainly heard all the arguments, and we have all heard this same pat answer from you at USAA. I wager USAA will still go forward with its plans to do what is best for USAA and not cater to the "few" (I wonder what the actual number is) who want to maintain this service, using the reason "not enough members utlize this service." I can only imagine what the actual reasoning is: too hard to keep up the programming on the site and cost factor for so few members? I can't say that you "don't care," but that is how many of use older members who need this service feel.

Count me as another dissatisfied "member", disappointed at the loss of Deposit@Home. I hate having to type on the tiny keyboard on my phone. I'm in front of my home computer at least once a day and enjoy having the mouse and keyboard interface. Please don't force any more USAA functionality onto my phone.

Signed, 40+ yr member

@WhaleFlyer, I understand your disappointment regarding the removal of Deposit@Home. I'm forwarding your comments regarding this matter to the appropriate area. - Ben