No Deposit@Home

Rickster7097
Contributor
July
I am highly disappointed and upset that USAA is discontinuing Deposit@Home and requiring everyone to use the mobile App. Not only is my computer network far more secure than a mobile app for such sensitive transactions, it is far easier for me, as a 73 year old with vision issues, to use. I am not sure who USAA consulted in making the decision to discontinue Deposit@home, but they did not consider the many retirees in their customer base. Please restore Deposit@Home forthwith!
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1 ACCEPTED SOLUTION
USAA Social Service
USAA Service
USAA Service
In response to USAA Social Service
August

Many of the comments regarding the retirement of Deposit at Home are due to security concerns, of using our mobile app vs website via home computer.

Please know, that our members information, privacy & security is a top priority concern to us. We have processes in place via phone, chat, website and mobile.

Here is some information that may assist with any security concerns you may have.

Take a look at each tab within these pages. 

 

 

I hope this helps to put your mind at ease. Have a great weekend. ~ Lori C

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45 REPLIES

USAA Social Service
USAA Service
USAA Service
July

Hello @Rickster7097. Thank you for sharing your feedback regarding the discontinuation of Deposit@Home. I have forwarded this feedback for further review. -Colleen

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Ron1234
Regular Contributor
In response to USAA Social Service
July

Colleen,

How long do you think it will be before we hear the results of this review?

RR

5 Likes
BrownieBug
Prestigious Contributor
In response to Ron1234
August

Ron1234,

Don't hold your breath.

3 Likes
USAA Social Service
USAA Service
USAA Service
In response to Ron1234
July

@Ron1234, I understand that you are unhappy with the upcoming retirement of Deposit@Home on September 15, 2021. Your feedback has been elevated. Please allow some time for a thorough review of the situation. ~DC

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