I have several scheduled transactions that I use to forecast cash flow for automatic savings. These still show up when logging in from the web but not in the mobile app. I refuse to add them in both places. Before this latest mobile app update that was not something that I had to worry about. I have been with USAA for ~20 years and am not testing out another bank/mobile app to move my $'s elsewhere. I have been very reluctant to do this as I used to consider USAA one of if not the best in customer service. That is no longer the case. I moved my car insurance 6 months ago and it looks like other products will be following.
I wonder if my response will even help make a change to get what we want back. What you have said echos my thoughts exactly. We previously used USAA for our insurance needs but ended up dropping them due to better competitive pricing elsewhere, but for the longest time I always said that I would keep USAA no matter what for my banking needs because I have always been impressed with them due to the benefits they give us and the fact that their online banking was top notch. I always told people about how nice their online banking set up was. I loved the way I could organize non-usaa bank accounts, (that's gone now), I loved the scheduled transactions feature (that's modified to be useless now) I loved the budgeting features (I haven't even checked to see how that one has changed). Everything was simple and clean looking. But the point is, now that the ease of website is severely lacking and many features changed/gone I'm not sure I'm loving USAA anymore.
@scotmsoule, your questions are exactly what I would expect from a valued member. Your feedback can be shared on almost every page of our website. On the right side of each screen, there is a "feedback" tab that you can fill out. We also share your feedback here with the appropriate team so they hear your voice. There is no roadmap but we know there will be future enhancements to the tool. Great questions!! Members feedback is the best way to participate. The member community thread is the best place to do it. Thank you. ~ Suzy
@oldsoldier1972, Thank you for taking the time to post. Your feedback regarding this matter is appreciated. Your comments will be shared with the appropriate team in an effort to improve our services. We thank you for your membership. - Ben