Well, the kicker is that the card had the same exact card number as my active one. Throughout that month we received 2 debit cards one with my name & the other with my hisbands name) for a savings account we opened for our daughter.
We shredded all of them and didn't think anything of it. Right before Christmas my credit card was declined. Apparently it was deactivated due to suspicious activity and my husband(the primary account holder) was never notified. When I called customer service they treated me like a criminal. I appreciate verifying identity, but when I'm the victim of apparent fraud, was not notified, and had just been embarrassed by a declined card, you'd think they'd be more understanding.
Come to find, my card was charged at a walmart clear across town, at 2 shell gas stations we use regularly ( and by my mistake paid at the pump most of the time). Adter disputing the transactions USAA is saying that the chip was used inside of the walmart where the transaction was made. I have the card in my possession and have since I initially received it. The only way that is possible, is that someone intercepted our mail with yet another card that was mailed to us & not requested.
And when we called to ask about the duplicate credit card that was mailed to us and why, the USAA agent said they didn't have record of any of the cards being g mailed out... so how many people out there have a copy of our cards.?!!
